The JVCKENWOOD Group is working to enhance the quality and safety of all of its Group products and reinforce its customer support framework in all of its business activities, from manufacturing, sales and services.
Basic policy on product safety
In order to provide safety and peace of mind to customers, the JVCKENWOOD Group established its basic policy on product safety and posted it for the public on the JVCKENWOOD Group website.
To put this into practice, the JVCKENWOOD Group created a Voluntary Action Plan for product safety to organize and carry out measures in an effort to continuously improve.
If an accident related to a product occurs, JVCKENWOOD confirms the actual situation quickly and investigates the cause. If we determine there is a safety problem, or even just the risk of one, we recall the product and implement measures to prevent further occurrence or spread of the danger.
We then use the proper channels to swiftly provide information to customers and other people involved.
Company-wide product safety information system
Company-wide PL Board
Consult our website for our basic policies relating to product safety.
We have posted Using Products Safely on our web site. This information is easy-to-understand and explains how customers can use our products safely and with confidence.
Kenwood brand products:
JVC brand products: