Product Quality & Safety Governance

The JVCKENWOOD Group has been working to improve product quality and safety across its supply chains, in all activities from procurement to sales, and has also been active in after-sales customer support.

Initiatives pertaining to product safety

The JVCKENWOOD Group is striving to reduce product safety risks and promptly implement improvements to provide customers with secure and safe products/services in accordance with the Basic Policy on Product Safety and in collaboration with the Head Office’s product safety management department and other relevant in-house departments.

More concretely, we are making product safety risk assessments at the product development stage based on the expected usage environment in order to keep customers safe from serious incidents (fatal accidents, fires, etc.). In the event that information concerning product safety is offered by customers or other stakeholders, we immediately confirm the facts and investigate the causes. If a potential or actual safety issue is identified, we will take steps such as recalling the products in question to prevent/minimize dangers and promptly informing customers and other relevant parties by appropriate methods.

Flowchart for dealing with product accidents
Company-wide Product Liability (PL) Meeting

For safe use of products (for customers)

We provide information on correct procedures for safe use of products on each brand’s website and explain these procedures in an easy-to-understand manner to ensure that customers can use JVCKENWOOD Group products safely and securely.

  • See here for JVC brand products (Japanese)
  • See here for KENWOOD brand products (Japanese)

Serious product defects

Important Notices on the top page of the Group’s official website are used to convey important information on product safety defects or quality issues to customers and other relevant parties.

There were no serious product accidents related to product safety issues and no recalls during the term ended March 2018. Please see the following sites regarding past information.

  • See here for JVC brand products (Japanese)
  • See here for KENWOOD brand products (Japanese)
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