The JVCKENWOOD Group recognizes that assuring the security of the products it manufactures and sells and delivering the safety and relief to their customer is a management task of foremost importance and also a corporate social responsibility and, out of this recognition, establishes a basic policy on product security to pursue product security in good faith, which reads as follows:
- 1. Legal compliance
We comply with our obligations that are dictated by the relevant laws and regulations relating to product security.
- 2. Maintenance and enhancement of corporate culture which gives top priority to product security assurance
We work out and execute voluntary action plans relating to product security pursuant to this Basic Policy in pursuit of continual improvement to establish, maintain and enhance corporate cultures that value the principles of “customer first” and “assuring product security.”
- 3. Realization of intrinsic security design
We analyze the possible risks of a product fully from all perspectives to reduce them and realize intrinsic security design.
- 4. Measures to avoid misuse and other problems
We place cautionary information or markings to help avoid accidents caused by misuse or carelessness in the instruction manuals or on product surfaces to enable the customers to avoid a security incident in use of our products.
- 5. Pursuing product security assurance
We maintain exclusive in-house security standards and rules formulated in place, based on guidelines recommended in industries as well as security requirements defined by laws and regulations to be compliant, and also implement proper security quality management at all times in pursuit of continual improvement.
- 6. Collecting and Disclosing Product Accident Information
We collect information about security vulnerabilities and incidents involving our products proactively and keep our customers and stakeholders properly informed accordingly.
- 7. Responding to Product Accidents and Vulnerabilities
If serious security vulnerability, incident and/or accident is found with any of our products, we will report them promptly to the authorities concerned pursuant to relevant laws and regulations.
For any unforeseen product vulnerability or incident, we will forthwith proceed with fact confirmation and problem determination and, if security problems are found to have occurred or are feared to occur, take measures to prevent the resultant hazards from occurring and spreading, including product recall, and notify our customers and personnel concerned promptly by appropriate means of communication.